Your Guide to Natural Language Processing NLP by Diego Lopez Yse Here at Thematic, we use NLP to help customers identify recurring patterns in their client feedback data. We also score how positively or negatively customers feel, and surface ways to improve their overall experience. Natural language processing is a technology that many of us… Continue reading What is natural language processing? Examples and applications of learning NLP
Category: Artifical Intelligence
What Is Customer Service Automation? Full Guide
What Is Automated Customer Service? How To Guide for Humans Given that clients have already become tech-savvier than 10–20 years ago, it’s essential to cater to their needs to the best extent. With many tools and technologies available on the market today, adding automation into your customer service strategy can help you take your customer… Continue reading What Is Customer Service Automation? Full Guide